Trouble Shooting

Setup Guides & Downloads

  • How do we clear data and clear cache from the app?


    A: The following are the steps:

    1. For Android, go to Settings > Apps > Look for the Q app > Storage > clear data > Then log in to the app again.

    2. For Firestick, go to Settings > Applications > Manage Installed applications > Look for the Q app > Force close, clear cache, and clear data > Then log in to the app again.

  • How can we fix audio sync issue for Firestick?


    On the Firestick, Go to Settings & Display and sounds & Audio & Dolby Digital Plus OFF

  • What are the recommended settings for Firestick for optimum performance?


    The following are the recommended settings:

    1. Go to Settings > Preferences > privacy settings > Device Usage Data TURN OFF > Collect App Usage Data TURN OFF
    2. Go to Settings > Preferences > Data Monitoring > Data Monitoring TURN OFF
    3. Go to Settings > My Fire TV > Developer Options > ADB Debugging TURN OFF
    4. Settings > Applications > App-store > Automatic Updates TURN OFF

  • What versions of Android device are compatible with Q app?


    Android version 6 and above

  • What versions of Firestick device are compatible with Q app?


    2nd Gen and 3rd Gen (4K) Firestick

 Still need help setting up the app on your device? Don't hesitate to contact us via telephone 

Click on the phone button and one of our customer support team will be able to help you with the installation or problem.